Privacy Policy
I am required to collect and process the personal data of people I work with to operate my website and provide my services. I am committed to protecting the privacy of my website visitors and service users. This Privacy Policy outlines who I am, the information I collect, how I use it, and how I protect it. This policy was last revised on 23 September 2025 and is effective from that date.
Peace Counselling is the trading name of Peace Counselling Limited, a private limited company registered in England and Wales, registration number 14620440. The registered office is Rivers Lodge, West Common, Harpenden, Hertfordshire AL5 2JD.
Peace Counselling Ltd is registered with the Information Commissioner’s Office (ICO), a legal requirement under UK law to protect your data privacy. The registration number is ZB691737.
Peace Counselling collects the following data:
While using my Service (www.peace-counselling.co.uk), I might ask you to provide elements of Personal Data. Below, I have set out the places where I ask for your data; further details are available in my Data Protection Policy.
Every time you interact with my Service, you generate Usage Data (such as your IP address and how long you remain on a web page, browser and version, device type, operating system and version), which is automatically collected as you progress through my site. I require this data to make the Service work, and do not keep Usage Data except as below.
When you submit a form from my website, the details you entered are sent to me by email and stored on the server. Emails are sent and received using an encrypted connection to protect your data.
When you leave a comment on the Service, I collect and store the data entered in the comments form. I also need your IP address and browser user agent string to help with spam detection.
I use Google Analytics to gather information about how you interact with my website, including the pages you visit and the time you spend on it. This information is anonymous, aggregated and used to improve my website and your experience.
My website uses cookies, which are small text files stored on your device, to gather information about your preferences and browsing behaviour. This information helps me provide a better user experience, remembering your preferences for future visits. You can choose not to accept cookies and control how your browser processes cookies in your browser settings. However, if you do not accept cookies, some of my Services might be unavailable or not work as designed.
I take appropriate measures to protect the information I collect, including using secure servers, encryption technologies and secure email.
I also have Cyber Essentials certification, which means I have been assessed and passed the UK government-backed certification scheme that helps keep mine and your data safe from cyber-attacks.
We may share information with third-party service providers, such as web hosting, analytics, and secure email providers, to assist us in operating our website and providing our services. These service providers can only use the information to provide these services to us. Full details of the services we use and the information we send them are given below.
We may also share information as required by law, such as in response to a subpoena or court order or to protect the safety, rights, or property of ourselves or others.
I use The Hosting Heroes Limited, a UK-based hosting provider, to host this Service. While I do not explicitly share any data with them, they operate my website and hold and maintain the database upon which this Service relies. Hosting Heroes is fully GDPR compliant, and their Privacy Policy is available here.
Google Analytics and Tag Manager tracks and reports how people interact with and use our Service. Google Analytics uses only Usage Data. We do not send any Personal Data to Google Analytics. Google’s privacy policy is available here.
SmarterMail is a secure email service that provides end-to-end encryption for email communication. It protects the privacy of its users and ensures our emails cannot be intercepted or read by unauthorised parties. When you submit a form from this Service, it sends the details to me by email. All emails are sent and received using encrypted connections to protect your data. SmarterMail’s Privacy Policy is available here.
I use Norton 360 anti-spam and firewall services to protect my website, and from security threats like hacking attempts and malware infections. We send your IP address to Norton as part of this service. Their privacy policy is available here.
I accept messages using WhatsApp Messenger for Business. If you send me a message using WhatsApp, they will use your IP address and email address to process your message. The message body is end-to-end encrypted, so WhatsApp cannot read any of the messages you send. WhatsApp also has a privacy policy here.
If you leave a comment, I keep the comment and its metadata indefinitely.
If you submit a form, I store the information provided for as long as required to deliver the service requested.
Under GDPR, you have rights over your Personal Data. If you have an account on my website or have left a comment on a post, you can request details of any data I hold. You can also request that I erase any Personal Data I hold about you. The right to erasure does not include any data I must keep for administrative, legal or security purposes.
I store and process your data on secure, UK-based servers without external access to your data. My website is built using industry-standard software on The Hosting Heroes, automatically updated to the current release, to help prevent data breaches.
I have never had a data breach. If I discover any infringement, I will notify all affected parties per data protection legislation and best practices.
I reserve the right to amend this Privacy Policy at any time. If I make any changes, I will update the Privacy Policy on this page and indicate the revision date. Your continued use of my website after any modifications indicates your acceptance of the new Privacy Policy.
If you have any questions or concerns about my Privacy Policy or the information I collect, please do not hesitate to get in touch at clare@peace-counselling.co.uk.